* At the moment this product is made to order only. Kindly send us a web inquiry, contact us on 0778 404 039 or visit our showroom to place an order.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All locally manufactured solid wood products will have a warranty of 5 years against poor quality of timber and manufacturing defects.
All locally manufactured PVC and fabric sofa sets will have a warranty for 5 years on the timbre frame.
All furniture manufactured in melamine, plywood, veneer, MDF or any other material will have a warranty of 1 year against manufacturing defects other than solid wood.
Granite and quartz worktops will have a warranty of 1 year.
Wood furniture is best maintained at temperatures between 22°C and 30°C. Relative humidity should be at 50% – 60%.
Avoid prolonged exposure to heating and cooling outlets, as exposure to extreme temperature variations can damage any fine wood piece.
Do not expose furniture to continuous direct sunlight. With extended exposure, ultraviolet rays can create hairline cracks in the finish or cause fading, yellowing, or darkening.
Wood is porous. It responds to extremely dry air by losing moisture and shrinking. It responds to humid air by absorbing moisture and expanding. In dry environments, the halves of an extension table may part slightly, especially at the edges. This will correct itself as the relative humidity rises and the wood absorbs enough moisture to expand.
During humid weather, wood drawer fronts may swell and become difficult to open and close. These natural changes do not affect the furniture’s overall quality or durability.
If furniture is placed in a damp area with no proper air circulation, fungus may form, causing harm to the finishes.
Don’t put anything hot directly on surfaces. Use coasters under hot (and cold) beverages.